Last updated: 15 January 2026
SmartGabe Hotel & Gaming Resort ("SmartGabe", "we", "us", or "our"), located at 28 Vasileos Georgiou B', Glyfada, Athens 166 75, Greece, is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartgabe.com or use our services.
1. Information We Collect
We may collect the following categories of personal information:
- Identity Data: Full name, date of birth, gender, nationality.
- Contact Data: Email address, telephone number, postal address.
- Booking Data: Reservation details, room preferences, special requests, stay history.
- Financial Data: Payment card details (processed securely by third-party providers).
- Technical Data: IP address, browser type and version, operating system, referring URLs, pages visited, and other browsing data collected via cookies.
- Communications Data: Records of correspondence sent to us via email, phone, or contact forms.
- Gaming Data: For guests using our Gaming Zone, we are required by Greek law to collect identity documentation as part of responsible gaming compliance.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To manage your hotel reservation and provide our services;
- To process payments and prevent fraudulent transactions;
- To communicate with you about your stay, special offers, and hotel news (with your consent);
- To comply with legal obligations, including gaming regulations under Greek law;
- To improve our website and personalise your online experience;
- To ensure the safety and security of our guests and property.
3. Legal Basis for Processing
We process your personal data under the following legal bases (GDPR Article 6):
- Contract: Processing necessary to fulfil a reservation or service agreement;
- Legal Obligation: Compliance with applicable laws and regulations;
- Legitimate Interest: Improving our services and protecting our business;
- Consent: Marketing communications, where you have opted in.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers and business partners who assist in operating our hotel and website;
- Payment processors who handle transactions securely;
- Regulatory and law enforcement authorities when legally required;
- Professional advisors (lawyers, accountants) under confidentiality obligations.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking data is typically retained for 7 years in compliance with Greek tax and accounting regulations.
6. Your Rights Under GDPR
If you are a resident of the European Economic Area, you have the following rights regarding your personal data:
- Right of access to your personal data;
- Right to rectification of inaccurate data;
- Right to erasure ("right to be forgotten") in certain circumstances;
- Right to restrict processing;
- Right to data portability;
- Right to object to processing based on legitimate interests;
- Right to withdraw consent at any time, without affecting prior lawful processing.
To exercise your rights, please contact us at supp@smartgabe.com. We will respond within 30 days.
7. Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for full details on the types of cookies we use and how to manage them.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "last updated" date. Your continued use of our website following such changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: supp@smartgabe.com
- Post: SmartGabe Hotel, Data Protection, 28 Vasileos Georgiou B', Glyfada, Athens 166 75, Greece
- Phone: +30 210 960 0200
You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.